The Sonoma County Grange Credit Union was established in 1948 to provide affordable financial services to individuals in agriculture

 

Funds availability policy disclosure

Electronic funds transfer agreement and disclosure

Membership and account agreement

Deposit Insurance

All Sonoma County Grange Credit Union deposits are federally insured to at least $250,000 and backed by the full faith and credit of the United States Government, National Credit Union Administration, a U.S. Government Agency.

Important Information About Procedures for Opening a New Account

To help the government fight the funding of terrorism and money laundering activities, Federal law requires all financial institutions to obtain, verify, and record information that identifies each person who opens an account. This means that when you open an account at Sonoma County Grange Credit Union we will ask you for your name, address, date of birth, and other information that will allow us to identify you. We will always ask to see your driver's license or other identifying documents.

Sonoma County Grange Credit Union
Privacy Notice

Our Privacy Pledge
At Sonoma County Grange Credit Union, we respect the privacy of our members. We recognize the importance of maintaining the confidentiality of your personal financial information. This notice describes the privacy policy and practices followed by Sonoma County Grange Credit Union. This notice explains that types of member information we collect under what circumstances we may share it.  

Member Information We Collect
The Credit Union collects relevant information about our members that is needed to establish and maintain your account and services as the law allows or requires us to collect. We may collect personal and financial information about you (member information), which is “non-public.” The member information we collect varies depending on the accounts and services you request and use. We collect information about you from the following sources:

  • Application Information-We retain personal information we receive from you on any application you provide for membership, deposit accounts, EFT services, loans, insurance, or other Credit Union services. This information includes: name, address, social security number, birth date, phone number, employment and financial status, and credit history.
  • Your Transactions- Any time you make a transactions on one of your accounts, including ATM or debit card transactions, transactions through Online Banking or over the phone or at a branch, we retain the transaction information, including: your account number, the date, amount, location of the transaction, and other pertinent information.
  • Credit Reports- When we evaluate your application for an account or service, we may request a credit report about you from a consumer reporting agency. We retain personal and credit history information about you and we may use it to evaluate further account service requests.
  • Online- We obtain information online when you visit our website, www.grangecu.org. This includes retaining information you provide us on any online application, Online Banking transaction or information you send to us by e-mail.

Member Information We Share
In order to provide financial services to you, we share certain information about you with our third party service providers to the extent necessary to service your account or services. If we share your information, it is with the goal of providing your quality services, more choices, and greater convenience. Information we may have about former members is generally shared or disclosed if necessary to enforce or administer an account or as required by law.

Sharing Information with Third Party Service Providers
In order for us to conduct our operations, including servicing your account or processing your transactions, we need to share information with our service providers, including: data processing companies, check, ATM, and other payment processing companies, payment networks, loan service providers, insurance companies, collection agencies, and credit reporting agencies. These service providers act on our behalf and have agreed in writing to keep the member information we provide to them confidential. We share the following categories of information with third party service providers depending on the specific services provided:

  • Personal information (name, address, account number, SSN, ect.)
  • Account Information (type of accounts, account balances, and transaction history, ect.)
  • Transaction Information (dates, amounts, location, and type of transactions, ect.)

We do not sell member information nor share your account numbers with independent third party marketers offering their products and services. We do disclose or share information regarding our members or other consumers in ways that give rise to “opt-out” or “opt-in” election rights that you may have heard about. If we change this disclosure so that you would have such rights, we will notify you in advance.


Sharing Information as Legally Required or Permitted
We may share any member information of yours in response to a lawful request issued by a court, government agency, or regulatory authority or as permitted by law in order to administer or enforce your account. We may also share our experience information about you with credit bureaus. Our reporting to credit bureaus is governed by the Fair Credit Reporting Act, which affords you the right to make sure that your credit bureau reports are accurate.

Our Confidentiality and Security Safeguards
We maintain strict policies and security controls to assure that member information in out computer systems and files are protected. Our employees and agents are permitted access to member information that they may need to perform their jobs and to provide service to you. Our employees and agents have access to such member information as necessary to conduct a transaction or respond to your inquiries. All employees and agents are trained to respect member privacy. No one except our employees and agents has regular access to the Credit Union computer system and record storage. The Credit Union has established internal security controls, including physical, electronic, and procedural safeguards to protect the information you provide us and the information we collect about you. We will continue to review our internal security controls to safeguard your member information as we employ new technology in the future.

Privacy Policy Inquires
We reserve the right to amend this policy in the future. If you have any questions about our privacy practices, contact us by calling 707-584-0384, sending us an email at info@grangecu.org, or writing to us at Sonoma County Grange Credit Union, 304 Sutton Place, Santa Rosa, CA, 95407.

Patriot Act